Support
Last Updated: August 2026
Welcome to the support center for Civic Suite™ apps. Whether you have a question about your subscription, spotted a data problem, or need help getting started, we are happy to help.
Contact Us
We read every message and typically respond within 1–2 business days. To help us resolve your issue quickly, please include the app name, your device model, the OS version, and the app version (shown in Profile → About). You can also start an email straight from the app with Profile → Contact Support.
Civic Suite Apps, LLC · Austin, Texas
- CivicScope™
- ExecutiveScope
- JudicialScope
- Subscriptions & Billing
- Data & Sources
- Account & Privacy
- Troubleshooting
Other Ways to Reach Us
| Topic | Where to Go |
|---|---|
| General support, bugs, feature requests, billing questions | support@civicsuiteapps.com |
| Privacy questions, data access or deletion requests | privacy@civicsuiteapps.com or the Privacy Choices page |
| Accessibility feedback or assistive technology issues | accessibility@civicsuiteapps.com |
| Press, partnerships, and general inquiries | hello@civicsuiteapps.com |
| Community discussion and beta testing | Civic Suite™ Discord |
Help by App
CivicScope™ Available
Track congressional legislation, look up your elected representatives, explore district maps, and follow roll call votes in the U.S. legislative branch.
Where to get it: CivicScope™ on the App Store. An Android build is currently in testing through Google Play Internal Testing — request an invite to join.
Common questions
- My representatives look wrong. Representative lookup is based on the congressional district for the location you provide. If you recently moved, or if your state redrew its map, refresh your location in Profile → Location. District maps in the app reflect the boundaries currently in effect for the next election.
- A bill's status looks out of date. Bill status comes from Congress.gov and can lag the floor by several hours. Pull to refresh on the bill list to fetch the latest activity.
- Bill text will not load. Summaries and metadata are stored on your device, but full bill text is fetched on demand from Congress.gov. Check your network connection and try again; very new bills sometimes have no published text yet.
- Campaign finance figures. Candidate and fundraising data comes from the Federal Election Commission. FEC bulk data is published on a filing schedule, so recent filings may not appear immediately.
ExecutiveScope Pre-Release
Follow presidential actions including executive orders, proclamations, memoranda, cabinet department activity, and clemency records.
Where to get it: ExecutiveScope has not been publicly released yet. It is available to testers through TestFlight on iOS and Google Play Internal Testing on Android — join the test group to get an invite, or email support@civicsuiteapps.com.
Common questions
- Where does the content come from? Executive orders, proclamations, and memoranda are sourced from the Federal Register. Clemency records come from the U.S. Department of Justice Office of the Pardon Attorney.
- A brand new order is missing. Presidential documents appear after they are published in the Federal Register, which is usually the next business day after signing.
- Reporting a beta bug. TestFlight testers can send feedback directly from TestFlight, or email us with the build number shown in Profile → About.
JudicialScope Pre-Release
Research Supreme Court opinions and federal court decisions, browse justice biographies, and track case dockets.
Where to get it: JudicialScope has not been publicly released yet. It is available to testers through TestFlight on iOS and Google Play Internal Testing on Android — join the test group to get an invite, or email support@civicsuiteapps.com.
Common questions
- Where does the content come from? Opinions, dockets, and case metadata come from CourtListener (Free Law Project) and the Harvard Caselaw Access Project.
- Is this legal advice? No. JudicialScope presents public court records for research and educational purposes only. It is not a substitute for advice from a licensed attorney.
- A recent decision is missing. New opinions are added after they are published by the court and ingested by our sources, which can take a day or more for slip opinions.
Subscriptions & Billing
What is included in the free tier?
Every Civic Suite™ app is free to download and useful without a subscription. The free tier includes access to current data, unlimited on-device AI summaries, basic search and filtering, access to your geolocated representatives, and offline access to the bundled data. Premium adds full national district maps, complete coverage of all members and legislation for the current Congress, and iCloud sync across your devices.
How much does Premium cost, and how is it billed?
Premium is an auto-renewing annual subscription priced at less than $2 per month equivalent. The exact price in your local currency is always shown on the subscription screen in the app before you confirm any purchase. Prices may vary by region.
Payment is charged to your Apple Account at confirmation of purchase. Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period.
How do I manage or cancel my subscription?
Subscriptions are sold and managed by the App Store, not by us, so cancellation happens in your Apple Account settings:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Select the Civic Suite™ app and tap Cancel Subscription.
You can also open this screen directly from inside the app: go to Profile → Subscription and tap Manage Subscription. Canceling stops the next renewal; you keep Premium access through the end of the period you already paid for.
I paid but Premium is not active. How do I restore my purchase?
Open the subscription screen in the app and tap Restore Purchases. Make sure you are signed in with the same Apple Account that made the original purchase. If Premium still does not activate, email support@civicsuiteapps.com and we will help sort it out.
How do I request a refund?
Because purchases are processed by Apple, refunds are handled by Apple rather than by us. Visit reportaproblem.apple.com, sign in with your Apple Account, and select the purchase you want refunded. If Apple declines the request and you believe there was an error on our side, let us know at support@civicsuiteapps.com.
Does my subscription work across all three apps?
No. Each app has its own separate subscription. Subscribing to CivicScope™ Premium does not unlock Premium in ExecutiveScope or JudicialScope.
Does Premium work on my other devices?
Yes. Premium follows your Apple Account, so it applies on any device signed in to the same account. Tap Restore Purchases on a new device if Premium does not appear right away. Premium also enables iCloud sync so your saved items and preferences follow you across devices.
Data & Sources
Where does the data in the apps come from?
Everything we show is public U.S. government information, drawn from official and open sources:
- Congress.gov — bills, resolutions, sponsors, committee activity, and roll call votes
- GovInfo (U.S. Government Publishing Office) — official bill text and published documents
- Federal Election Commission (FEC) — candidate registrations and campaign finance filings
- Federal Register — executive orders, proclamations, and presidential memoranda
- U.S. Department of Justice, Office of the Pardon Attorney — clemency and pardon records
- CourtListener (Free Law Project) and the Harvard Caselaw Access Project — court opinions and dockets
- House.gov, Senate.gov, and the U.S. Census Bureau — member directories and congressional district boundaries
Every record in the apps links back to its original source so you can verify anything you read. CivicScope™ also lists its sources in the app under Profile → About → Data Sources.
How does the offline database work?
Each app ships with a bundled, pre-built database of government records. That is why searches return results instantly and why the apps keep working with no network connection. For anything new, the apps make small, targeted requests to the sources above and merge the results into the local database. Updated databases are delivered with app updates from the App Store.
Something in the app looks wrong or out of date.
We do not edit or editorialize government records, so a discrepancy is almost always either a source-timing lag or an import bug on our side. Either way we want to hear about it. Email support@civicsuiteapps.com with the bill number, case name, document number, or member name, plus what you expected to see. Please include a screenshot when you can.
Are the AI summaries reliable?
Summaries are generated on your device to help you get oriented quickly, and they can be incomplete or imprecise. Always read the linked official text before relying on any summary for a decision. Summaries are a reading aid, not an authoritative source.
Are the apps politically neutral?
Yes. We present factual records — votes, bill text, opinions, and official actions — exactly as published by their government sources. We do not add commentary, endorsements, ratings, or partisan framing.
Account & Privacy
Do I need an account to use the apps?
No. The apps are fully usable without signing in. Signing in with Apple or Google is optional and enables features such as syncing your saved items across devices.
How do I delete my account and data?
Visit our Privacy Choices page to submit a deletion request, or email privacy@civicsuiteapps.com. Verified accounts are deactivated within 14 days and personal data is permanently deleted within 30 days.
What data do the apps collect?
We collect only anonymous analytics and we do not sell user data. Full details, including what is collected and how long it is kept, are in our Privacy Policy.
Troubleshooting
The app crashes or will not open.
- Force quit the app and reopen it.
- Check the App Store for an available update — most crashes are fixed in a newer build.
- Restart your device.
- If it still crashes, reinstall the app. Purchases are tied to your Apple Account and can be recovered with Restore Purchases.
If none of that works, email support@civicsuiteapps.com with your device model, OS version, and what you were doing when it crashed.
Location or representative lookup is not working.
Confirm the app has location permission in Settings → Privacy & Security → Location Services. You can also enter an address or ZIP code manually instead of using GPS.
Search is not returning what I expect.
Search runs against the bundled offline database. Try a shorter query, a bill number (for example HR 1), or a case name rather than a full citation. If a record you know exists is genuinely missing, tell us and we will look at the import.
How do I change the app's language?
The apps are localized into 18 languages and follow your device language automatically. To change it for a single app on iOS, go to Settings, find the app in the list, and tap Language.
Still stuck? Email support@civicsuiteapps.com and a real person will get back to you. There is no ticket queue to navigate and no phone tree.
Policies & Additional Information
- Privacy Policy
- Terms of Service
- Privacy Choices — data access and deletion requests
- Accessibility Statement
- Age Suitability